FAQs
Welcome to the HOUSEKAART FAQ. Find clear answers about our products, ordering, payment, shipping, returns, refunds and customer support.
FAQ-Products
HOUSEKAART.COM offers products across categories such as Home & Kitchen, Kids & Toys, Beauty & Care, Hardware & Tools, Gifts and other products listed on our website.
Yes. Product descriptions, images, specifications and other relevant information are provided on the applicable product page. Customers are encouraged to review the product information before placing an order.
Product availability is subject to stock availability. If an ordered product becomes unavailable, we may contact the customer regarding an appropriate resolution, including cancellation and refund where applicable.
Minor differences in colour, appearance, packaging or presentation may occur due to photography, lighting, screen settings, manufacturing variations or changes in product packaging.
Ordering & Payment
To place an order, select the product you want to purchase, add it to your cart, enter your billing and delivery details, select an available payment or order option, and complete the checkout process. Please make sure that your contact number and delivery address are correct before confirming your order.
Cash on Delivery (COD) may be available for eligible orders and delivery locations. COD availability and any applicable conditions will be shown during checkout. Some COD orders may require a partial advance deposit before the order is processed.
A partial COD deposit may be required for certain eligible orders. If a deposit is applicable, the required amount or percentage will be displayed during the applicable checkout process before the order is confirmed. The remaining amount will be payable according to the payment terms shown at checkout.
You may request cancellation through our available customer-support channels as soon as possible. Cancellation may not be possible after an order has been processed, dispatched or otherwise entered into fulfilment. If cancellation is accepted after payment has been received, any applicable refund will be processed according to our Return, Exchange & Refund Policy and applicable law.
Shipping & Delivery
We aim to deliver orders within approximately 3–5 business days. Delivery time may vary depending on the delivery location, courier availability, order processing, public holidays and other circumstances beyond our reasonable control.
Yes. Where tracking information is available, customers can use the tracking details provided for their order to check the delivery status. You can also use the “Track Your Order” option available on HOUSEKAART.COM or contact our customer support for assistance.
Customers are responsible for providing an accurate and complete delivery address and a reachable contact number. An incorrect or incomplete address may cause delivery delays or failed delivery attempts. Additional delivery arrangements or charges may apply where applicable.
If your package appears visibly damaged at the time of delivery, please take photographs or video of the package and shipping label before opening it, wherever possible. If the product is received damaged or broken, please report the issue within 3 days of delivery and provide the available photographs or video. An unboxing video is recommended for damaged or broken products to help us verify the condition of the parcel.
Returns, Exchanges & Refunds
Product-related issues should generally be reported within 3 days from the date of delivery, wherever applicable under our Return, Exchange & Refund Policy. The request will be reviewed based on the nature of the issue, the product, available evidence and applicable law.v
If you receive a damaged or broken product, please contact us within 3 days of delivery. Please provide clear photographs of the product, outer packaging and shipping label. An unboxing video is strongly recommended as it helps us verify the condition of the parcel when it was opened. After verification, an appropriate resolution such as replacement, exchange or refund may be provided, subject to product availability and applicable law.
An unboxing video is strongly recommended for damaged or broken products because it helps us verify the condition of the parcel at the time of opening. However, the absence of an unboxing video by itself will not automatically remove any consumer rights or applicable legal remedies.
If you receive a product that is different from the product ordered, please contact us within 3 days of delivery and provide photographs of the product received, packaging and shipping label. After verification, an appropriate resolution may include replacement, exchange or refund, as applicable.
If a product is received defective or does not function as described, please contact us within 3 days of delivery, wherever applicable under our policy. After reviewing the complaint and available evidence, we may provide a replacement, exchange or refund depending on the nature of the defect, product availability and applicable law.
If a replacement is approved but the same product is not available in stock, we may provide another appropriate resolution, which may include an exchange, store credit or refund, depending on the circumstances and applicable law. Where a refund is approved, it will generally be processed to the customer's original payment method where technically and legally applicable.
Where a refund is approved, we will generally process it to the customer's original payment method, where technically and legally applicable. We will initiate the approved refund within a reasonable period after the refund decision is confirmed. Once initiated, the refunded amount may take approximately 7–10 business days to reflect in the customer's account, depending on the payment gateway, bank or financial institution.
Customer Support
ou can contact HOUSEKAART.COM customer support through the contact details provided on our website. Our support team will assist you with order, product, delivery, return, refund and other customer queries.
Please provide your order number and the registered contact details used while placing the order. For product-related issues, also share relevant photos or videos when requested so that we can verify and assist you properly.
Please contact us within the applicable return and issue-reporting period mentioned in our Return & Refund Policy. For damaged or broken products, an unboxing video is recommended as supporting evidence. We will review the issue and provide an eligible replacement or other applicable resolution according to our policy.
We aim to respond to customer queries as soon as reasonably possible. Response time may vary depending on the nature of the query and the information required to resolve the issue.