Privacy Policy

Last Updated: 8 August 2026

HOUSEKAART.COM, operated by Mukta Enterprises, respects your privacy and is committed to protecting the personal information that you provide when you visit, browse, create an account, place an order, contact us or otherwise use our website.

This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

By using HOUSEKAART.COM, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain consent in the manner required by law.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

This may include your name, mobile number, email address and other contact details.

Billing and Shipping Information

This may include your billing address, shipping address, city, state, postal code and other information necessary to process and deliver your order.

Order and Transaction Information

This may include products purchased, quantities, order number, order status, transaction references, payment status, billing information and information relating to returns, exchanges or refunds.

Payment card details, CVV, banking credentials and other sensitive payment information may be processed directly by the applicable payment gateway or financial service provider. We do not intend to store complete card details or CVV on our website unless specifically required and lawfully permitted.

Account Information

If you create an account, we may collect information associated with your account, such as login credentials and account preferences.

Communications

If you contact us through email, phone, contact forms, customer support or other channels, we may retain information necessary to respond to your request and maintain customer-service records.

Technical and Usage Information

We may automatically receive certain technical information, which may include IP address, browser type, device information, operating system, approximate location derived from technical information, website pages visited, referring pages, access times and general website usage information.

We may collect such information through cookies, server logs, analytics tools and similar technologies.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing, confirming and delivering orders.

  • Providing customer support and responding to enquiries.

  • Processing returns, exchanges, refunds and store credits.

  • Communicating order confirmations, shipping updates and service-related messages.

  • Processing payments through applicable payment service providers.

  • Maintaining customer accounts where applicable.

  • Improving website functionality, products and customer experience.

  • Detecting, preventing and investigating fraud, abuse, unauthorized activity and security incidents.

  • Maintaining website security and protecting our systems.

  • Complying with applicable legal, tax, accounting and regulatory requirements.

  • Resolving disputes and enforcing our applicable terms and policies.

  • Sending promotional communications, offers or marketing messages where permitted and where the required consent or other lawful basis exists.

We aim to use personal information only for lawful and reasonably necessary purposes connected with our business and the services provided through HOUSEKAART.COM.

3. Legal Basis and Consent

Where applicable law requires consent for processing personal information, we will seek consent in an appropriate manner.

Certain processing may also be necessary to provide a service requested by the customer, fulfil an order, comply with a legal obligation, protect the website or prevent fraud, or for another lawful purpose permitted under applicable law.

Where consent is the applicable basis for processing, you may withdraw consent in accordance with the method made available by us. Withdrawal of consent may not affect processing that is required or permitted by law or processing already carried out lawfully before withdrawal.

4. Sharing of Information

We do not sell or rent your personal information for money.

We may share limited information with service providers and other parties where reasonably necessary to operate HOUSEKAART.COM, fulfil orders or comply with applicable law.

Depending on the service involved, such parties may include:

  • Payment gateways and payment service providers.

  • Courier and delivery partners.

  • Website hosting and technical service providers.

  • Website security, fraud-prevention and infrastructure providers.

  • Analytics and website-performance service providers.

  • Customer-support and communication service providers.

  • Professional advisers, auditors or service providers where reasonably required.

  • Government authorities, regulators, courts or law-enforcement agencies where required or permitted by applicable law.

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for relevant purposes.

5. Cookies and Similar Technologies

HOUSEKAART.COM may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember preferences and session information.

  • Understand website traffic and usage.

  • Improve website performance and functionality.

  • Help detect security issues and fraudulent activity.

  • Measure the effectiveness of website features or marketing activities, where applicable.

Some cookies may be placed by third-party services used on our website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

Where legally required, applicable cookie or tracking consent mechanisms may be provided.

6. Analytics, Advertising and Marketing

We may use analytics, advertising or marketing technologies to understand website performance, improve our services and measure marketing activities.

Depending on the tools enabled on the website, these services may process technical or usage information such as device information, IP address, browser information, pages visited or interaction data.

Where required by applicable law, consent will be obtained before processing information for purposes requiring consent.

You may also opt out of promotional communications by using the unsubscribe or opt-out method provided in the relevant communication, where available.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

These measures may include access controls, security monitoring, secure connections, restricted access to personal information and the use of reputable payment and service providers.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach requiring notification under applicable law, we will take the steps required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, legal compliance, dispute resolution, fraud prevention and other legitimate business purposes.

Certain information may need to be retained for longer periods where required by applicable law or where reasonably necessary to establish, exercise or defend legal claims.

When information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable requirements.

9. Your Privacy Rights and Choices

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to your personal information, which may include:

  • Requesting information about personal data processed about you.

  • Requesting correction or updating of inaccurate information.

  • Requesting deletion or erasure where legally applicable.

  • Withdrawing consent where consent is the applicable basis for processing.

  • Requesting information about available methods for exercising applicable privacy rights.

  • Raising a complaint regarding the handling of your personal information.

To exercise an applicable right or raise a privacy concern, please contact us using the contact details provided below.

We may need to verify your identity or request additional information before processing certain requests in order to protect your account and personal information.

10. Children’s Privacy

HOUSEKAART.COM is intended for general consumers and is not knowingly intended to collect personal information directly from children in circumstances where parental consent is legally required.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can review and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of independent third parties except to the extent required by applicable law.

Customers should review the privacy policies of third-party websites or services before providing information to them.

12. Payment Security

Payments may be processed through third-party payment gateways or financial service providers.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

HOUSEKAART.COM does not ask customers to share OTPs, CVVs, PINs, passwords or confidential banking credentials through phone calls, emails, WhatsApp messages or other informal communication.

If anyone claiming to represent HOUSEKAART.COM asks you for such information, do not provide it and contact us through our official customer-support details.

13. Data Transfers and Service Providers

Some technology or service providers used by HOUSEKAART.COM may process information through infrastructure located outside your state or outside India.

Where applicable, such processing will be subject to applicable legal requirements and appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the beginning of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

15. Grievance and Privacy Complaints

If you have a question, concern or complaint regarding the collection, use or handling of your personal information, please contact us using the details below.

We will make reasonable efforts to review and address privacy-related complaints in accordance with applicable law and our internal grievance process.

Where applicable law requires a designated grievance officer or a specific privacy grievance mechanism, the relevant details will be made available on the website.

16. Contact Information

MUKTA ENTERPRISES / HOUSEKAART.COM

Address:
GROUND FLOOR, 624, BLOCK L, Mother Dairy,
Mangol Puri, New Delhi, North West
Delhi, Delhi, 110083

Phone: 9599342626, 7011210904

Email: support@housekaart.com

17. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, including applicable data-protection and privacy requirements.

Nothing in this Privacy Policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable Indian law.

18. Final Note

At HOUSEKAART.COM, we value your trust and aim to handle your personal information responsibly, transparently and securely.

We encourage customers to review this Privacy Policy periodically for any updates.