Refund, Return Policy And Shipping Policies
Return, Refund & Shipping Policy
Thank you for shopping at HOUSEKAART.COM.
At HOUSEKAART.COM, operated by Mukta Enterprises, we aim to provide our customers with quality products and a transparent shopping experience. Please read this Return, Refund & Shipping Policy carefully before placing your order. This Refund and Return Policy explains the applicable conditions and process for product returns, exchanges and refunds. This page also provides information about our shipping and delivery terms.
Refund and Return Policy
1. Return / Issue Reporting Period
Customers should report any product-related issue as soon as possible and, where applicable under this policy, within 3 days from the date of delivery.
The 3-day period is intended to help us promptly investigate issues such as damaged, defective, incorrect, missing or materially different products.
The 3-day period will generally be calculated from the date on which the order is marked as delivered by the applicable delivery partner.
Submitting a return, exchange or refund request within 3 days does not automatically guarantee approval. Each request will be reviewed based on the nature of the issue, the product, the available evidence and applicable law.
2. Damaged or Broken Products
If a product is received damaged, broken or physically defective, please contact us within 3 days of delivery.
For damaged or broken products, customers are strongly requested to provide a clear and continuous unboxing/opening video, along with photographs showing the outer packaging, shipping label and condition of the product.
The unboxing video helps us verify the condition of the parcel at the time of delivery and may assist us in resolving courier-related claims.
If the product is verified as having been damaged before or during delivery, we may provide an appropriate resolution such as replacement, exchange or refund, subject to verification, product availability and applicable law.
An unboxing video is strongly recommended for damaged or broken products. However, the absence of an unboxing video will not by itself be treated as an automatic waiver of any consumer rights or applicable legal remedies.
3. Defective Products
If a product is received defective or does not function as described, the customer should contact us within 3 days of delivery, wherever applicable under this policy.
After reviewing the complaint and available evidence, we may provide a replacement, exchange or refund, depending on the nature of the defect, product availability and applicable law.
Customers should not attempt to repair, modify or alter a defective product before contacting us, as this may affect our ability to determine the original cause of the issue.
4. Wrong or Incorrect Product
If you receive a product that is different from the product ordered, please contact us within 3 days of delivery with photographs of the product received, packaging and shipping label.
After verification, we will provide an appropriate resolution, which may include replacement, exchange or refund, as applicable.
5. Missing Items or Accessories
If any item, quantity or accessory that was part of the confirmed order is missing from the delivered package, please contact us within 3 days of delivery.
Please provide photographs or video of the received package and its contents wherever possible so that we can investigate the issue quickly.
After verification, we may provide the missing item, replacement, exchange, refund or another appropriate resolution, depending on the circumstances.
6. Products Returned Due to Change of Mind
A return request based solely on change of mind, personal preference, colour preference, size preference, or no longer wanting the product may not be accepted unless the particular product listing expressly states that such returns are available.
Products eligible for change-of-mind returns must meet all return conditions communicated on the relevant product page.
7. Return Condition
Where a return is approved, the product should, wherever applicable, be returned in its original condition with its original packaging, tags, accessories, manuals and other included items.
Products that have been used, washed, damaged, modified, altered or handled improperly after delivery may not be eligible for return where the issue has been caused by such use or handling.
This condition does not limit any rights available to consumers in respect of products that were already defective, damaged, incorrect or otherwise not as represented when delivered.
8. Hygiene, Personal Care and Other Non-Returnable Products
For health, hygiene and safety reasons, certain personal-care, beauty, oral-care, intimate-use and similar products may not be eligible for return once opened or used.
Where a product is non-returnable for hygiene or safety reasons, the applicable restriction will be mentioned on the relevant product page wherever reasonably possible.
This restriction does not affect applicable consumer rights relating to products that are defective, damaged, incorrect or materially different from what was advertised.
9. Return Approval and Inspection
Once a return, exchange or refund request is received, our team may request photographs, videos, order details or other information necessary to verify the issue.
If a return is approved, we will provide the applicable return instructions.
Returned products may be inspected before the final resolution is completed.
Approval of a return request does not necessarily mean that a cash refund will always be issued. Depending on the circumstances, the resolution may be replacement, exchange, store credit or refund.
Where a return or product issue is approved, we will generally try to provide a replacement or exchange for the same or an appropriate product, subject to product availability. If the same or an appropriate replacement is not available, or replacement or exchange is not reasonably possible in the circumstances, an applicable refund or other appropriate resolution may be provided in accordance with this policy and applicable law.
10. Refunds
Where a refund is approved, the refund will generally be processed to the customer’s original payment method, where technically and legally applicable.
We will initiate the approved refund within a reasonable period after the refund decision is confirmed. Once the refund has been initiated, the refunded amount may take approximately 7–10 business days to reflect in the customer’s account, depending on the payment gateway, bank or financial institution.
The actual time taken for the refund to appear in the customer’s account may vary depending on the payment gateway, bank or financial institution and is outside our direct control.
If a refund cannot technically be made to the original payment method, we may contact the customer to arrange an appropriate alternative method, subject to applicable law.
Where applicable, any refund of delivery or shipping charges will be handled in accordance with the nature of the approved return or refund and applicable law.
11. Store Credit
Where store credit is offered and accepted as the applicable resolution, the credit may be issued to the customer’s Housekaart account or through another method communicated by us.
The validity and applicable terms of any store credit will be communicated to the customer at the time it is issued.
12. Return Shipping
For an approved return arising from a damaged, defective, incorrect or materially different product attributable to us or the delivery process, we will provide appropriate return instructions and, where applicable, bear the reasonable return shipping cost.
For any optional return specifically permitted under a product’s stated return terms, the applicable return-shipping responsibility will be communicated to the customer before the return is processed.
13. How to Raise a Return, Exchange or Refund Request
To report a product issue, please contact our customer support using the contact details provided below.
Please provide:
Order number
Customer name
Product name
Date of delivery
Description of the issue
Photographs of the product
Photographs of the packaging and shipping label, where relevant
Unboxing/opening video for damaged or broken products, wherever available
Providing complete information helps us investigate and resolve the complaint faster.
14. Important Notice
We do not intend to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.
If there is any conflict between this policy and a mandatory provision of applicable law, the applicable law will prevail.
This policy should be read together with our Terms & Conditions, Shipping Policy, Privacy Policy and any product-specific return terms displayed on the relevant product page.
15. Contact Information
Mukta Enterprises / HOUSEKAART.COM
Address:
GROUND FLOOR, 624, BLOCK L, Mother Dairy,
Mangol Puri, New Delhi, North West
Delhi, Delhi, 110083
Phone: 9599342626, 7011210904
Email: support@housekaart.com
Shipping Policy
1. Delivery Time
We aim to deliver purchased products within approximately 3–5 business days, subject to the delivery location, courier availability, order processing and other circumstances beyond our reasonable control.
The estimated delivery period may vary for certain locations, remote areas, public holidays, natural events, courier delays or other unforeseen circumstances.
2. Order Processing
Orders will be processed after successful order confirmation and payment verification, where applicable.
Customers should ensure that the shipping address, contact number and other delivery information provided at checkout are accurate and complete.
Incorrect or incomplete delivery information may result in delays or failed delivery attempts.
3. Delivery Delays
Although we aim to meet the stated delivery estimate, delivery dates are estimates and may be affected by courier operations, weather conditions, public holidays, transportation disruptions, high-volume periods or other circumstances beyond our reasonable control.
If we become aware of a significant delivery issue, we will make reasonable efforts to assist the customer.
4. Delivery Address
Customers are responsible for providing an accurate and complete delivery address and a reachable contact number.
If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery or repeated failed delivery attempts, additional delivery arrangements or charges may apply where applicable.
5. Delivery Inspection
Customers are encouraged to check the package condition at the time of delivery.
If the package appears visibly damaged, customers should, wherever possible, record photographs or video of the package before opening it and retain the packaging and shipping label.
For damaged or broken products, please refer to our Return, Exchange & Refund Policy.
6. Contact Information
For shipping-related questions or assistance, please contact:
HOUSEKAART.COM / Mukta Enterprises
Address:
GROUND FLOOR, 624, BLOCK L, Mother Dairy,
Mangol Puri, New Delhi, North West
Delhi, Delhi, 110083
Phone: 9599342626, 7011210904
Email: support@housekaart.com
7. Policy and Applicable Law
This Shipping Policy should be read together with our Return, Exchange & Refund Policy, Terms & Conditions and Privacy Policy.
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.
