Terms and conditions
Terms & Conditions
Last Updated: [8 Aug 2026]
Welcome to HOUSEKAART.COM, operated by Mukta Enterprises. By accessing, browsing or using this website, or by placing an order through the website, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
Please read these Terms & Conditions carefully before using our website or purchasing any product.
1. Terms and Conditions – Acceptance of Terms
By accessing or using https://housekaart.com/, placing an order, or using any service provided through the website, you agree to these Terms & Conditions and our applicable policies, including our Privacy Policy, Shipping Policy and Return, Exchange & Refund Policy.
If you do not agree with these Terms & Conditions, please do not use the website or place an order.
2. About HOUSEKAART.COM
HOUSEKAART.COM is operated by Mukta Enterprises.
The website offers consumer products across categories that may include Home & Kitchen, Kids & Toys, Beauty & Care, Hardware & Tools, Gifts and other products as listed on the website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the website are accurate and up to date.
However, minor variations in colour, appearance, packaging or presentation may occur due to photography, lighting, screen settings, manufacturing variations or changes in product packaging.
The product information displayed on the relevant product page should be reviewed before placing an order.
4. Product Availability
All products are subject to availability.
We reserve the right to update product availability, discontinue products or modify product listings when reasonably necessary.
If an ordered product becomes unavailable after an order has been placed, we may contact the customer regarding an appropriate resolution, which may include cancellation and refund, as applicable.
5. Prices and Taxes
Product prices displayed on the website are subject to change without prior notice.
Where applicable, taxes and other charges will be displayed or included in the manner indicated on the relevant product page or at checkout.
The final amount payable by the customer will be the amount shown at the applicable checkout stage before the order is confirmed.
We make reasonable efforts to ensure pricing information is accurate. In the event of an obvious technical or typographical pricing error, we may contact the customer before processing the order to clarify the correct price or provide an appropriate resolution.
6. Orders and Order Acceptance
Placing an order on HOUSEKAART.COM constitutes a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.
We reserve the right to cancel or decline an order where reasonably necessary, including situations involving product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, incorrect customer information or circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return, Exchange & Refund Policy and applicable law.
7. Customer Information
Customers are responsible for providing accurate and complete information, including their name, billing address, shipping address, mobile number, email address and other information required to process and deliver an order.
Customers should ensure that the provided contact information remains accessible until the order has been delivered.
HOUSEKAART.COM will not be responsible for delays caused by incorrect or incomplete information provided by the customer, subject to applicable law.
8. Payments
Customers must use a valid payment method made available on the website.
Payment information may be processed by third-party payment gateways or service providers.
We do not intend to store sensitive payment information such as card numbers, CVV or banking credentials unless specifically required and lawfully permitted for the operation of a payment service.
Customers should never share passwords, OTPs, CVVs, PINs or other confidential payment credentials with anyone claiming to represent HOUSEKAART.COM.
9. Shipping and Delivery
Orders will be processed and delivered in accordance with our Shipping Policy.
The estimated delivery period is generally 3–5 business days, subject to delivery location, courier availability, order processing and circumstances beyond our reasonable control.
Delivery estimates are not a guarantee of a specific delivery date.
Customers should provide an accurate and complete delivery address and reachable contact number.
For further information, please refer to our Shipping Policy.
10. Cancellation of Orders
Where cancellation is permitted, customers may request cancellation through the available customer-support channels as soon as possible.
Cancellation may not be possible after an order has been processed, dispatched or otherwise entered into fulfilment.
Where cancellation is accepted after payment has been received, any applicable refund will be processed in accordance with our applicable policies and applicable law.
11. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Return, Exchange & Refund Policy.
Customers should review that policy before placing an order.
Nothing in these Terms & Conditions is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable Indian law.
12. User Conduct
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website, server or related systems.
Interfere with or disrupt the functioning or security of the website.
Introduce malicious code, viruses or harmful software.
Use automated systems to scrape, copy or collect website content without authorization.
Attempt to misuse promotional offers, discounts, coupons or other website facilities.
Provide false, misleading or fraudulent information while placing an order or using the website.
We may take appropriate action where unlawful, fraudulent or abusive activity is identified, subject to applicable law.
13. Intellectual Property
Unless otherwise stated, the content and materials available on HOUSEKAART.COM, including text, graphics, logos, images, product content, website design, layouts, software and other materials, are owned by or used under authorization by Mukta Enterprises or the respective rights holder.
You may not reproduce, copy, modify, distribute, publish, transmit, sell or commercially exploit website content without prior written authorization, except where permitted by applicable law.
14. Third-Party Services and Links
The website may use or integrate third-party services, including payment gateways, delivery partners, analytics services or other service providers.
Third-party services may be governed by their own terms and policies.
We are not responsible for the independent policies or practices of third-party websites or services, except to the extent required by applicable law.
15. Website Availability
We aim to keep HOUSEKAART.COM available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.
Temporary suspension may occur due to maintenance, technical issues, security incidents, updates or circumstances beyond our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, HOUSEKAART.COM and Mukta Enterprises will not be liable for indirect, incidental, special or consequential losses arising solely from the use or inability to use the website.
Nothing in these Terms & Conditions limits or excludes liability that cannot legally be limited or excluded under applicable Indian law, including applicable consumer rights.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Mukta Enterprises, HOUSEKAART.COM and their respective authorized personnel from claims, losses or reasonable costs arising directly from your unlawful use of the website, violation of these Terms & Conditions or misuse of website services.
This clause does not limit any rights or remedies available to consumers under applicable law.
18. Fraudulent or Abusive Activity
We reserve the right to investigate suspected fraudulent transactions, payment abuse, misuse of promotional offers, account misuse or other unlawful activity.
Where permitted by law, appropriate action may include cancellation of an order, restriction of website access or other reasonable measures.
Nothing in this section limits any mandatory legal or consumer rights.
19. Grievance and Customer Support
Customers may contact HOUSEKAART.COM regarding questions, complaints, orders, returns, refunds or other concerns using the contact details provided below.
We will make reasonable efforts to review and address customer complaints within the applicable legal and operational framework.
Where applicable law requires a designated grievance officer or specific grievance mechanism, the relevant details will be made available on the website.
20. Changes to These Terms
We may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements or website functionality.
The updated version will be published on this page with an updated revision date.
Customers are encouraged to review the Terms & Conditions periodically.
21. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, subject to applicable consumer protection laws and other mandatory legal provisions.
Nothing in these Terms & Conditions is intended to restrict a consumer from exercising any legal right or remedy available under applicable law.
22. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions will continue to remain effective to the extent permitted by law.
23. Entire Agreement
These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, Return, Exchange & Refund Policy and product-specific terms displayed on the website, constitute the applicable terms governing your use of HOUSEKAART.COM and purchases made through the website, subject to mandatory provisions of applicable law.
24. Contact Information
MUKTA ENTERPRISES / HOUSEKAART.COM
Address:
GROUND FLOOR, 624, BLOCK L, Mother Dairy,
Mangol Puri, New Delhi, North West
Delhi, Delhi, 110083
Phone: 9599342626, 7011210904
Email: support@housekaart.com
